Frequently asked questions:  updated 2006.10.28
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How can I get a price list for all products?

Please visit our online store, there you will find all prices.

Use "power search" and fill out the field with the specific name, no,

description you are looking for. All found items will be listed.

Use the possibility to "download" the price list fom our hzomepage.

Our price list is in European currency available. Depending on the daily exchange rate 

1 Euro is approx. 1- 1.05 US$. We send outside EU without 16% value added tax.

That means you get price 16% less than marked out in the price list.

The price list has a price of 116 % you get 100% price.
If you want to have a price list, you should send us a email or a fax.


Our fax-no is: +49 5363 74961.  click here for email :mail us
We send our price list free of charge to any location of the world.
Please do not phone us because if you call from Taiwan
you wake us up middle of night.
If it is absolute necessary to phone us than phone us at the time you find below:
You can phone us early morning 7:30 / 7:00  GMT
or 18:00 to 22:00 GMT.

 

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How can I receive brochures?

We offer brochures of each model maker. 

You can order them inside our online store.

We only sell them by advanced payment.
From abroad you can remit the payment by wire or you
give us the approval to charge by VISA credit card system.
The brochures you can see on our home page under "our products"
Prices you will fund under brochures

Shipping is quite expensive.
Pease ask for shipping costs. We charge only the expences.

Here you can order :mail us
 
 

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How get I information about price of a single model?
Check our online store, all prices inside.

Download our pricelist from our homepage by Acrobat reader.

Go to our homepage and click price list.

As far as you have clicked a window will open, if not you have to install Acrobat reader.

Therefore click Acrobat button. All what you have to do is to download acrobat.

Remember the file on your disc and click it in order to enlarge the program.

Than click again on our link "pricelist". Print it out- that` s all.
Unfortunately all prices shown  in  Euro and they include 16% Value added tax.
If we send models outside the EU we do not charge V.A.T .That means the price is reduced by 16%.
To find out your local price please use: http://www.oanda.com. There you can find out very easy the price
in your local currency.
 

 

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How do they ship models?
We send our models with the German mail (Deutsche Post AG)
Delivery time depends on the location.
Our experiences:
U.K. about 5 days, Japan, Taiwan, USA, Australia, New Zealand about 10 days.
For deliveries abroad we do no overtake any liability.
We check the models and pack them very careful but we have no influence
on the delivery quality. It could happen that the package is damaged than you
have to claim this at your local parcel distributor.
Our experience is that we have no problems with damaged models if we send models
by premium tariff because it is combined with air freight.
The risk is very low if you decide premium shipping tariff.
 
 
 

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What is the price for shipment?
We calculate the shipping cost depending on the location.
Normally a models weight is around 1 kg (scale 1:50). We calculate 2-4 kg for wrapping.
On our map you can see the shipping costs depending on location and weight.
The price is in Euro and DM. With support of http://www.oanda.com find out the price
in your local currency.
You can calculate the costs by your self.
We bill the real cost, depending on weight ( weight of the finished parcel) and model
costs. Depending on the bank fee it could happen that our offer is a little bit different
to the charged costs if we charge by Visa.
Visa charge in €
 
 

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What is the duration of shipment to my location?
The delivery time depends on the availability of the
models. If we have all models in store we need 2-3
days to dispatch them. If it complicated like Zon models
we need more time because we have to check each item.
If some models are not in store, we need the time
which you can see below to get them.

Duration of delivery:

Ros          most in store / 14 days
Britains:    until two month
Siku :       10 days
Joal:        most in store / 14 days
NZG:        up to 6 month
Conrad:    up to 6 month
Zon:        up to 6 month
Guiloy      1 mont
Revell      7 days
Eligor       10 days
Norscot    no experience

more info :How do they ship models?
 
 

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Do they give warranty on the deliveries?
Depending on long distances we have different conditions.
Internal the EU we have full shipping warranty.
For deliveries abroad (outside EU) we do no overtake any liability.
Warranty is very difficult because we need to know what is demaged
We only can offer warranty, if we can see very clear, by photo for example,
that our send model is damaged.
We can not change the models, we only can send spare parts or
reduce the price later.
 
 
 
 

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What they do if a model is not available?
If we have a model not in store we finish the
order without the model.
We inform the customer about the availability but
we do not wait longer than two weeks.
Otherwise the customer has to order again.

If someone is interested in special and specific models
we order the model as far as the advanced payment is done.
We have had many orders which were refused when the models
arrived in our store. We do not want this situation in future.
 
 
 
 
 

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How can we make payment?
We offer different possibilities of payment:

Paypal account: helmut.beyermann@t-online.de   We understand that we charge your expences as well.

DEUTSCHE BANK 24 AG / IBAN: DE15 2697 1024 0331 0901 00 , SWIFT-CODE: DEUTDEDB269

SPARKASSE GIFHORN-WOLFSBURG / IBAN: DE66 2695 1311 0031 8025 80, BIC SWIFT-CODE: NOLADE21GFW

POSTBANK / IBAN: DE12 2501 0030 0665 9333 02, BIC: PBNKDEFF

 

 

Visa:
We need the card holder name, expire date and card no. 16 numbers
You can send the carbon in two steps: two e-mails with 8 no on each.
As far as the customer gives the approval to charge we check the
credit worthiness and charge.
We charge and send the models in one step.
 

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How does the payment works with Visa?
We need the card holder name, expire date and card no. 16 numbers
As far as the customer gives the approval to charge we check the
credit worthiness and charge.
We charge and send the models in one step.
It is no risk to pay by credit card.

per e-mail:
You can send the carbon in two steps: two e-mails with 8 no on each.
mail us

Telefon/Telefax
You can send us your card no, name and expire date by fax:
+49 5363 74961
 
 

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Do they accept checks?
Depending on high bank fees we do not accept payment by checks.
 
 
 

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When will the novelties be available?
Novelties are official shown on the Nuremberg Toy show in February every year.
The fair is in first week in February.
Model maker often show their prototypes on the fair and decide afterwards
the delivery date, depending on the customer requests during the fair.
Some models are available 4-8 weeks after the fair. Most of the models
are available 2-3 month after the fair.
We inform about the launch date on our price lists so far we are informed.
On our Siku price list you can find the official launch dates  at the end of the list.
Conrad shows the launch dates on their home page.
 
 
 

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Whey does some models have so long delivery times?

The most requested models from NZG, Conrad, ROS, Norscot
are custom made models.
Tools and die cast are paid by their customers.
Tooling costs for a model scale 1:50 are about 100.000 up to 250.000 US$.
Depending on that the customer has to pay for tooling, service packing and model
he has the lonely right to sell the models for normally a half year.
Absolute normal conditions for a contract between customer and model maker.
So far the half year passed the model make is allowed to sell the models
to the domestic market.
If the request for the custom made model was very high that the customer sold all models
internal the half year or earlier the next production by the model maker will be
as far as capacity is free. Depending on that the customer is willing to produce a new
series. If he is not willing no model will be produced. If he is willing he has to wait
for free capacity. This could take a half year. Depending on the operating performance
of the model maker.
A model maker is not allowed to produce models by them self.

On the other hand it could happen that the model maker is willing to produce and
the license owner of the brand name refuse it.
This happened to Joal in Spain with Caterpillar.
 

Toys: Siku, Britains,
Producer of toys are only interested in wholesale markets.
Collectors are heard but they have no influence of their behavior.
Capacities of the production have the first influence of the launch date.
Toy producer are steering their capacities depending of the result of toy fairs and market request.
That's the reason for the different launch dates of model maker like Siku.
 

Special collectable models : Zon, Smith, Arpra, Shinsei, Old cars and several small manufacturer.
This models are loved and hard to achieve.
The reason is that  small model maker have to look for free capacity at foundries.
Sometimes they have to wait for more than a half year.
Often a hobby was the base for their model making .
Many customers think that a company with a interesting name covers a huge model making company.
Absolutely wrong, most times small manufactures with some employees produce
step by step small quantities of very specific limited requested models.
Very good model maker like Mr. van der Zon is one of the very specialized experts in the model making world.
Unfortunately we have to wait sometimes for the work of the experts.
 

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How can I find out the price for shipment to my location
Below you find the link to the calculation sheet
click here:info
 

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Where can I find more information about Heike?

We have info pages. Click below

Click here:info
 
 
 

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